Privacy Notice

Updates to This Privacy Notice

We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our website, and we may also send other communications.

Personal Information We Collect

In the course of providing the Services, we may collect personal information, including PHI, on behalf of our healthcare customers in our capacity as a business associate or service provider, which processing may involve the use of our AI-powered tools and technologies, including the recording of telephone calls. As described above, such processing is governed by the applicable customer’s notice of privacy practices and our contractual arrangements with that customer and is outside the scope of this Privacy Notice. This Section describes the personal information that TriFetch collects in its own capacity — such as through our website, business development activities, and direct interactions — which is subject to this Privacy Notice.

Personal Information You Provide to Us Directly

We may collect personal information that you provide to us directly, including in the following circumstances.

• Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through email.
• Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the surveys.
• Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host healthcare industry conferences, trade shows, and other events.
• Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities, including partnerships with healthcare providers and other industry participants.
• Job Applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information and resume or CV.

Personal Information Collected Automatically

We may collect personal information automatically when you use the Services.

• Device Information. We may collect personal information about your device, such as your Internet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, an approximate location derived from the IP address and precise geo-location information).
• Usage Information. We may collect personal information about your use of the Services, such as the pages that you visit, items that you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.

Cookie Notice (and Other Technologies)

We, as well as third parties, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect personal information through your use of the Services.

• Cookies. Cookies are small text files stored in device browsers.
• Pixel Tags / Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.

See “Your Privacy Choices” below to understand your choices regarding these Technologies.

How We Use Personal Information

We use personal information for a variety of business purposes, including to provide the Services, to improve the Services, to provide you with marketing materials, and with your consent, as described below.

Provide the Services

We use personal information to provide the Services and operate our business, such as:

• Managing your access to and use of the Services, including any account you may create;
• Responding to your inquiries, demo requests, and other communications;
• Facilitating business development activities, including evaluating and pursuing potential partnerships with healthcare providers and other industry participants;
• Carrying out analytics;
• Creating de-identified and/or aggregated information;
• Processing and evaluating job applications submitted through the Services or otherwise;
• Sharing personal information with our service providers and other third parties as needed to provide and support the Services;
• Managing your registration for and participation in conferences, trade shows, and other events;
• Enforcing our agreements and policies; and
• Carrying out activities that are required to comply with our legal obligations.

Improve the Services and Develop New Products and Services

We use personal information to improve the Services and to develop new products and services.

Marketing

We may use personal information in connection with our marketing activities including to tailor and provide you with marketing communications, promotions, and offers that may interest you.

With Your Consent or Direction

We may use personal information: (i) for other purposes that are clearly disclosed to you at the time you provide the personal information, (ii) with your consent, or (iii) as otherwise directed by you.

How We Share Personal Information

We share personal information with third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in connection with a major business transaction such as a merger, sale, or asset transfer, as described below.

Disclosures to Provide the Services

We may share any of the personal information we collect with the categories of third parties described below.

• Service Providers. We may share personal information with service providers that assist us with the provision of the Services. This may include, but is not limited to, service providers that provide us with hosting services, customer service, AI or machine learning services, analytics, marketing services, IT support, and related services. Some of the service providers we may use include:
  • Google Analytics. For information about how Google uses your personal information, please visit Google Analytics’ Privacy Policy. To learn more about how to opt out of Google Analytics’ use of your personal information, please click here.
• Third-Party Sites and Services. As part of the Services, TriFetch may use and/or integrate third-party sites and services to enhance functionality and user experience. These sites and services are subject to their own privacy policies and terms of service, which we encourage you to review. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain.
• Business Partners. We may share your personal information with business partners we work with to provide you with a product or service you have requested. Once your personal information is shared with our business partner, it will also be subject to our business partner's privacy policy. We are not responsible for the processing of personal information by our business partners.
• Affiliates. We may share your personal information with our corporate affiliates.

Disclosures to Protect Us or Others

We may share your personal information and related information with external parties if we, in good faith, believe doing so is required or appropriate to comply with law enforcement requests, national security requests, or other government requests; comply with legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual unauthorized or illegal activity.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be shared, sold, or transferred as part of such a transaction.

Your Privacy Choices

The privacy choices you may have about your personal information are described below.

• Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will not be able to opt out of certain communications (e.g., communications regarding the Services or updates to this Privacy Notice).
• "Do Not Track". Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
• Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, the Services may not work properly.

The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative and the Digital Advertising Alliance.

Please note you must separately opt out in each browser and on each device.

We will process such requests in accordance with applicable laws.

California Shine the Light: We do not share your personal information with third parties for the third parties’ direct marketing purposes.

International Transfers of Personal Information

All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live.

For more information about the safeguards we use for international transfers of your personal information, please contact us as set forth below.

Retention of Personal Information

We store the personal information we collect as described in this Privacy Notice for as long as you use the Services, or as long as necessary to fulfill the purpose(s) for which it was collected, or as long as necessary to pursue our business purposes.

To determine the appropriate retention period for personal information, we may consider applicable legal requirements; the amount, nature, and sensitivity of the personal information; certain risk factors; the purposes for which we process your personal information; and whether we can achieve those purposes through other means.

Children’s Personal Information

The Services are not directed to children under 18, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.

Contact Us

TriFetch is the controller of the personal information we process under this Privacy Notice.

If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at contact@trifetch.ai.